What should I do before my treatment?
Showering is essential before any appointment, because the beneficial oils are best absorbed through clean skin. Showering/Shaving at home prior to your visit is encouraged especially before any bronzing treatment. If you are having a treatment with our relaxing Vichy shower, you may want to remove any makeup. You will be wet.

What should I wear?
You will be given a comfortable robe and slippers to wear in the spa area. We provide lockers for you to store your belongings during scheduled treatments.

How early should I arrive for my spa treatment?
Please arrive approximately 30 minutes before your first appointment to allow yourself ample time to properly check in, fill out any needed information, change into your robe and familiarize yourself with the spa and relax prior to your services. Late arrivals may result in a shorter treatment time. The fees will remain the same.

Do I have to disrobe entirely for a spa treatment?
This is your treatment and we want you to feel comfortable. It is customary for guests to completely disrobe for their spa services, although you may wear a swimsuit or undergarments if you prefer. Keep in mind that our therapists are trained to drape you discreetly and to protect your privacy at all times.

Should I alert someone if I have any physical ailments, disabilities, or allergies?
Yes. Please inform the spa scheduler when booking your appointments and make note of it on your client information form. Please also advise your therapist at the time of your treatment. This will help them select the best services to meet your needs and insure a positive experience for you.

Should I avoid the spa if I’m pregnant?
Not at all, though you’ll want to avoid treatments using deep pressure and/or heat. For your own safety, please consult with your physician before scheduling any services.

Are there health benefits to a spa visit?
The guaranteed benefit of a spa visit is your immersion into a relaxing environment, which reduces stress. Stress reduction is one of the major contributors to good health. Many spa services are geared to easing various aches and pains. Additionally, take-home programs developed for you can help you make lifestyle changes for long-term benefits.

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Courtesies and Policies

Appointments
Appointments are recommended but not necessary. We welcome drop-in appointments and will happily accommodate your needs to the best of our ability. If you would like to secure a time for your service feel free to schedule an appointment in advance with your favorite technician or with one of our other qualified staff members. Large groups and multiple services are best accommodated with appointments scheduled in advance to insure ample availability of staff members.

Late Arrival
If you are running late for your appointment, a phone call would be recommended. Late arriving appointments cannot be guaranteed of a service time slot. Late arrivals may be subject to an adjusted appointment duration or given away to a standby client.

Cancellation Policy
Scheduled “services" are for your convenience, and we do set that time aside for you. Should a cancellation or date change be necessary, we require a minimum of 24-hours notice for any single service. Multiple services and group parties are secured with an active credit card. A 48-hour notice is required for any multiple service or spa package cancellation or date change. In the event that you fail to meet these cancellation time frames, the full service will be charged as a cancellation fee for all reserved appointments. Should you reschedule your service or services for a future date, then the cancellation fee will only be 50%. All no show appointments will be charged for the entire service. “No Show Clients” may be required to reserve any future appointments with a credit card.

Gratuity
The prices of our services do not include gratuities. If you feel you have received exceptional service and would like to leave a gratuity to one of our professionals, you may do so at your discretion.

Cell phones and pagers
We would greatly appreciate the turning off of these 2 items, as to contribute to the serene atmosphere we would like to sustain for all of our guests.

Children
We welcome children to participate in our salon and spa services. However, as a courtesy to our guests and as a safety precaution, we respectfully request that children without an appointment do not accompany you to your scheduled service. If you find that you have a conflict, we will be happy to reschedule your appointment for a better time.

Certain treatments should not be performed on those with severe medical conditions, pregnant, or certain allergies. Please consult your physician and let our staff members know of any such condition so they can customize your treatment accordingly.

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